Here are the most common errors and the steps you can follow if you find them:
... is damaged
...needs to be updated
... is damaged and can't be opened
The app won't open
Starting on Catalina 10.15, macOS discontinued 32-bit compatibility. Receiving one of these messages means the application is incompatible with your Operating System. To find the version you have installed, check this Apple support article:
Find out which macOS your Mac is using – Apple Support (UK)
Please contact your local Cambridge sales representative asking for a different way to access your materials on Mac.
...quit unexpectedly (on Test Generator)
1. Click Report...
2. If CAMBRIDGEMAC is next to Process, contact us with the following information:
- Material affected
- Screenshot of the error message
If the error is not listed above, or you need further assistance
Please contact us with a brief description of the issue and the following information:
- Material affected
- Screenshot of the error message
- Operating System version. To find it, you can follow the steps on this link: Find out which macOS your Mac is using – Apple Support (UK)